Bluetone customers have access to reach our state-of-the-art U.S. based NOC 24/7 daily and 365 days a year to address any customer concerns. For any service impacting issues, customers may call directly into our NOC and speak with a live person. There is no complicated IVR or long wait times. Bluetone also offers a portal to open tickets, check status, and communicate directly with a technician. The majority of our customers prefer to contact the NOC via email, which immediately opens a ticket in our system and flags a technician who can begin researching immediately as well.
All customers are assigned a dedicated Account Manager who can assist with any questions, processing orders, and serve as your advocate within the company to ensure your business needs are met. Our Account Managers work as a team, so our responses are timely. Our customers constantly give feedback that Bluetone has the best support in the industry. We believe this is a key factor that sets apart from other companies.