Bluetone is a facilities based licensed carrier headquartered in Rochester NY. Our history with developing and offering both voice and data products to other carriers and businesses, has contributed greatly to our success over the past 7 years. Bluteone’s mission is to be considered the industry leader in both customer support and flexible telecommunication solutions. Our culture was built around this mission and continues to guide us in how we operate the company. At Bluetone, figuring out how we are going to meet and exceed our customers expectations is what drives our behavior. We believe these efforts are what establish long term relationships with our customers and allows these relationships to evolve into partnerships.
Our extensive customer support system combines the best of automated workflow and portal capabilities with high touch personalized service from our 75 person support team. End users, or partners acting on behalf of end users, may contact us through our portal or via a phone call and will receive the same prompt, courteous service with any issue on any carrier for which Bluetone is providing telecommunications services. Bluetone’s team has instant visibility into every customers account, and can contact and escalate issues with any provider on behalf of our customers while delivering consistent updates regarding the status of trouble tickets, or other requests. These updates may be delivered via the portal, by email, or by phone based on the customer’s preference.
Our mission and culture combined with our buying power and automation has given us the ability to build products that possess the highest levels of quality, cost effectiveness, and customization. From POT’s and Long Distance to MPLS and Hosted PBX solutions, Bluetone has implemented a support system and level of automation our customers demand.
Simply stated, this is what we strive towards everyday:
- Being able to offer our customers a full suite of telecommunication products and services at a cost effective price point
- Customizing solutions for our customers
- Showing up, working hard, and truly listening to our customers
- Continuously adjusting our model to evolve with our customer needs
- Keeping it simple and never trying to be something we are not
- Laser focus. Much of our past success has stemmed from being able to keep focus and not deviating from the plan